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Business App Contact Support Link for Partner Clients

  

1

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Topic starter

In the Business App, there needs to be an option for partners to add a "Contact Support" link / email for us to help our clients with tech issues. Currently, clients use the sales contact link in the lower left corner of the Business App for this purpose. I want to be able to use a separate inbound email for support issues so I can track support tickets and direct requests to other people in case I am not able to respond.

4 Answers
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Thanks for the insight Malcolm. I've noted this feature idea to discuss for adding to our roadmap for Business App.

Hey Josh, are there any estimated timelines for this feature?

No ETA at this time, but we've got it noted in the backlog, the request makes good sense.

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Topic starter

Thanks Josh.

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It would be nice if this could connect to the crm as well so that we can make sure we resolve support issues in a timely manner.

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Agreed. I use a support desk like Zendesk and want to direct support requests to a specific email address that raises a ticket.