Customer Voice [Solved] Jump user directly to review platform
The review widget when embedded on a web page asks a user to click a star rating and write out a review using the form fields, and based on the sentiment, then asks the user to copy and paste what they wrote then click through to the review platform and paste the review there. that seems to me it is asking the user to do double the work and creates friction that could otherwise be avoided.
is there a way to jump the user directly to the review platform after they select their star rating so that they write their review on the review platform itself.
the email review widget ironically has the opposite problem when the 'preferred sources' option is selected: the user clicks the review link from the customer voice email signature and it bombs them directly over to the review platform. it would be useful to have a way to gauge their sentiment first.
Just to clarify how Customer Voice currently works: using the My Listing workflow will ask customers first for their star rating and review which will get automatically posted to the business's My Listing page (a 1st party listing site). If it was a 4 or 5-star rating, they are prompted to copy + paste their review to the business's preferred sites. That is how we help to mitigate negative reviews from being shared on the most public sites. That being said, I do agree there are improvements needed to reduce friction and increase the likelihood people actually post their positive reviews on Google/Facebook, etc. like Daniel mentioned above.
As far as Yelp, asking for reviews is against Yelp's policies and content guidelines, which is why it is not including as a preferred review source. That being said, while you are not allowed to ask for Yelp reviews, there is nothing wrong with letting customers know that you have a Yelp profile through Customer Voice, and including a link to the profile.
Hope that helps!