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Marketplace [Solved] Domains are not able to be purchased by clients

  

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Topic starter

Hi, I reported this to the support team but will outline it here also since it is important.

A new customer of mine was attempting to place an order from their Business Center for the product ("Domains"). They put in their card information and added it to the cart. After agreeing to terms and conditions, they attempted to click the checkout option. However, when they did, they received this error: "Missing order form, please retry.". They also were not asked to choose a domain. I had to manually do it from the partner center.

Has anyone else experienced this?

2 Answers
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Hi Parth, yes unfortunately right now domains cannot be ordered directly by your customers. We released this product before it was possible for customers to purchase products themselves, and before our newly-released "non packaged" products in storefronts - and it requires a custom order form that hasn't been implemented in business app yet.

This is an oversight on my part, and until we can create the functionality required for your clients to order this product themselves, we shouldn't be allowing this product to show up in your storefronts. The real solution is going to take some time to implement, but I'll discuss it with the team to see if there's anything we can do this quarter to make things work as you'd expect.

Fortunately, domains (GoDaddy and whitelabeled) is the only product that behaves like this. Appreciate your patience as we figure this one out. I'm glad that you were able to find a workaround in this case and make the sale.

Thanks Levi! Really hoping that something can be done as domains are rather important.

I agree Parth! We want to make sure that your clients can easily order domains from you - it's just going to take us a bit of time to get this solution in place. Thanks again for your patience.

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If it is of any use to anyone, I can offer an enom sub account for you to prefer and manage domains for your clients

Hey Russ, thanks! Would this be able to integrate into the Business Center at all? That's the break or make!

no, nothing to do with vendasta.
I use WHMCS to manage all my billing, clints, domains etc...
Vendasta is very clunky in comparison