Marketing Services Facebook Ads Management
I'm looking forward to our chat next week to discuss in detail some of your feedback and how we may improve the ordering experience!
In regards to our changing the digital ads offering, let me walk you through what our communication process was for the digital ads launch.
We started off by communicating changes to our internal teams, so they could be prepared and keep their partners informed.
We then sent out a series of emails to partners who had previously activated any of our old digital ads products (like the Facebook one you'd mentioned) in the last year. We also directed partners to this article about the launch, and this article about how to activate this new product.
Lastly, we also created a banner to update partners, that appeared on Partner Center for the same partners on the previous email campaign.
I noticed you were not on the email list because you had not ordered any ads products with your associated Partner Center account. Having told you all about our launch process, I'm very open to hear your thoughts on how we may improve on communicating new changes!
And this is an open-ended question for any partner: how would you like to see us communicate new product changes to you? Are you likely to click open emails we send you or is there a more efficient way of communicating?