Notification before upgrades or updates are done to the platform.
Hello, I've experienced a few things the other day that I communicated to Customer Success, and they advised me to post it here. I was in the middle of a Dashboard Demo yesterday afternoon when the platform started getting glitchy, and then applications just stopped working with no apparent notice. I submitted an urgent ticket at the time because I was live with a client. One error message that stood out to me, and struck me as odd, was the message shown here: https://jmp.sh/fT7qtfe . I imagined myself being a (not so tech-savvy) client in the Dashboard and seeing this message and realizing the undue stress that could bring to a client. I wanted to know if this message could be changed or that more context is added. It came across as being funny for me, but it would unnecessarily stress many clients to read that their website "has been misplaced." Food for thought.
I was told these glitches were due to an upgrade or update taking place. In my opinion, more advanced and more apparent notification is required to let partners know when these are taking place to avoid any embarrassing moments with a client.