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[Solved] support tickets unresolved and unanswered for several days

  

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Topic starter

Hello,

I have support ticket that has been unresolved and unanswered for several days. Where do I turn to get issues resolved if customer support does not respond?

2 Answers
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Last week was pretty terrible for support. I had to rope in my Vendasta sales rep and he expedited the tickets... and then they got solved within a day! 

Also for a question that stumped my onboarding rep he suggested calling support directly by pressing the "?" In partner center ... It was quick and helpful 👍

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Topic starter

Vendasta Support,

More than 2 weeks later and I still have no resolution to my ticket. I don't know where else to turn. I am on the verge of cancelling my Vendasta subscription. 

 

Please have someone look into my support tickets. 

Have you tried calling them? Seems like a way faster response in my experience!