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Website Pro Downtime information


dan358
28 Points
Posts: 3
Topic starter
Joined: 1 year ago

I was hoping to get some understanding on what went wrong with the website pro downtime yesterday. Is this going to be a regular occurrence etc. as this did impact my clients and work.

3 Replies
Nykea
298 Points
Posts: 11
Joined: 11 months ago

Hi Dan, so sorry you've been affected by this outage. The TL;DR version is that this issue was caused by a third party vendor, GoDaddy. They are working to resolve it. It will not be a regular occurrence -- this is the first time we've experienced this. 

A little more context and info. The top-level domain of .hosting no longer had a record for the IP address of the domain websitepro.hosting because GoDaddy stopped updating the top level domain name server with the record for Website Pro. This means that as people try to load the website, the server tries to find an address that is no longer accessible, causing an error. You can read more about the outage here. Thanks for reaching out, and again, sorry you've got to deal with this.

2 Replies
Scott Upton
Joined: 2 years ago

14 Points
Posts: 3

@Nykea Unfortunately that is incorrect.  We had an outage back in April as well.  I'm somewhat surprised with the amount of clients on the Vendasta platform, and more so, the number of users utilizing Website Pro, that Vendasta didn't have fallback features in place, such as redundant DNS.  

Also, there has been no update for 4 days on your "disruption" page link that you shared.

Nykea
Joined: 11 months ago

298 Points
Posts: 11

@Scott Upton Yes, sorry for confusion -- the April outage was unrelated to this issue, though that is likely irrelevant! There have since been some updates added, and we apologize for not communicating more. While there wasn't significant information to communicate, we should have let you know we are still working on it. The most recent update in the support article is this:

Important update: We have just been informed that the DNS transfer has been completed, and that Google is once again operating as our DNS server. This means that as soon as caches expire, all sites will start to come up again. We expect this to happen over the next few hours. Thank you for your patience and grace as we’ve dealt with this incident. We sincerely apologize and are grateful for your ongoing support. Our team will provide another update once we’ve confirmed that all sites have been restored.