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Reputation Management Reputation Management Upgrade?


Malcolm_Stone
78 Points
Posts: 20
Topic starter
Joined: 2 years ago

Last August, I saw mockups of a new Reputation Management UX. Is there any update on when this will be released?

Also, there is also a major feature update due for Reputation. I believe the last one was the addition of review response suggestions. There's been a lot of suggestions made to improve the features / functionality of the app. Would be curious to see what's upcoming.

Any update?

6 Replies
jhawkinson2
88 Points
Posts: 13
Joined: 4 months ago

Hi Malcolm, 

Cannot confirm a release date around that Reputation Management UX but you bring up a great point: feature/functionality updates. I'm currently working with the team on a large initiative for RM that will address this (that includes improving and adding to our review sources). We intend to roll out in Q3. In the meantime if you have suggestions that we should consider, please let me know. Thank you!

Malcolm_Stone
78 Points
Posts: 20
Topic starter
Joined: 2 years ago

That's great to hear. 

In a nutshell, Reputation needs more automations. The upcoming Zapier integration might help with some, but here are the feature requests:

- automatically upload new customers from client's CRM into Customer Voice for requesting reviews (reason: it's inefficient for clients to run a filter in their crm and then manually upload a csv file to CV)

- option to use current review response suggestions feature to automatically respond to all 5-star reviews (reason: it is a challenge for businesses to respond to dozens of 5-star reviews weekly)

- automatically share positive reviews on social media. I understand this has been addressed in a recent update, but it does not go far enough. (reason: currently, clients click on the "Share" button in Reputation and go to Social Marketing to manually click on which social sites to share reviews. They should be able to select an option to share all 5-star reviews on pre-set social sites and eliminate these other steps.)

Also, the Display Widget needs to upgraded to allow horizontal and one-at-a-time review display options. 

Thanks!

1 Reply
jhawkinson2
Joined: 4 months ago

88 Points
Posts: 13

@Malcolm_Stone Great suggestions! I'm all for more automations to reduce the friction the users experience. These will be noted if not already so the team can evaluate. Thank you!

steffan.carlos
60 Points
Posts: 5
Joined: 7 months ago

I would like to see more sources for reviews to make the analytics more impactful as the aggregation of the two sources is a key tool for us to sell the app.

Even if we can't post replies just getting the data would look fantasic.

1 Reply
jhawkinson2
Joined: 4 months ago

88 Points
Posts: 13

@steffan.carlos Agreed! Which review sources are you looking for specifically? We're in the process of adding new sources now but always open for others that are important to your businesses.

Heather Eakins
64 Points
Posts: 17
Joined: 2 years ago

I'd like to see the ability to do drip campaigns